Politique de remboursement

WARRANTY INFORMATION


Standard One (1) Year Manufacturer Warranty

The manufacturer warrants all products (except for batteries) to be free from defects in workmanship and materials under normal use and conditions, for a period of one (1) year from the date of purchase. The manufacturer agrees, at its option during the warranty period, to repair a defect in material or workmanship or to replace the defective product without charge. Such repair or replacement is subject to verification of the defect and proof of purchase. Any shipping and handling fees related to a justified warranty claim are to be paid for by the manufacturer.

Warranty on Batteries

The manufacturer warrants all batteries to be free from defects in workmanship and materials under normal use and conditions, for a period of ninety (90) days from the date of purchase. The manufacturer agrees, at its option during the warranty period, to repair replace the defective battery without chargeSuch replacement is subject to verification of the defect or malfunction and proof of purchase. Any shipping and handling fees related to a valid warranty claim are to be paid for by the manufacturer.

Extended Manufacturer Warranty on Select Products

Gears Canada may extend the period of the standard one (1) year manufacturer warranty; if such an extension is in effect it is clearly mentioned in the product description.

Warranty Limitations

This warranty does not include:

  • Any condition resulting from use for which the product was not intended
  • Any condition resulting from incorrect or inadequate maintenance or care
  • Damage resulting from misuse, abuse, negligence, or accidents
  • Acts of god
  • Dissatisfaction due to buyer’s remorse
  • Normal wear and tear
  • Damages incurred during assembly or maintenance

Warranty Claim Procedures

  • Claims for defective merchandise must be made within the timeframe specified by the applicable warranty.
  • Warranty claims should be submitted from our Hassle-free Returns Centre
    • Choose the "credit" option and describe the product defect(s) in the notes section.
  • Claims for missing parts must be made within 60 calendar days after the merchandise is received.
  • Any claim for defective merchandise returns must be packed in original packaging.
  • We reserve the right to specify that items be returned to the original warehouse for inspection or be inspected by our representative in the field.
  • Pictures may be required to claim defective merchandise, along with proof of purchase.
  • If the claim is justified, the item(s) or part(s) will be repaired or replaced or a refund will be issued. It is our policy to opt for replacement whenever possible.


NON-WARRANTY RETURNS


No Questions Asked 30 Day Money-back Guarantee

Gears Canada offers a 30 day money-back guarantee. In order to be eligible for a refund, you must return the product within 30 calendar days of the order being fulfilled. Furthermore, the product must be in the same condition that you received it, in its original packaging, with any clothing tags still attached, and including any documents that came with the product. Any merchandise which has been 'taken out for a ride' is considered used and cannot be returned. We are happy to provide a return label to make it easy for you to send the item(s) back to us, however, the cost of the return label will be deducted from your refund. Any shipping charges initially applied to your order are non-refundable. Free gifts and gift cards cannot be returned.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Any shipping charges applied when initially placing the order are non-refundable.

Store credits (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your store credit.

If approved, your store credit will be processed, and a digital gift card will be emailed to you within a certain amount of days, which can be applied to your account and used to purchase any item on this website.

Any shipping charges applied when initially placing the order will not be included in the gift card. 

Exchanges (if applicable) 

If you'd like to exchange your item(s) you may do so by leveraging our No Questions Asked 30 Day Money-back Guarantee as described above. Ensure that you choose the "exchange" option when submitting your request. Go ahead and place a new order for the merchandise that you would like. The items that you return will be processed as a refund on the original method of payment. This will ensure that your new items don't go out of stock and that you get your new gear faster!

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@gearscanada.com.

Return of Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a digital gift card will be emailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.