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To start the return process for your order, please enter your email address or phone number and the order number below.
Gears Canada offers a 30 day money-back guarantee. In order to be eligible for a refund, you must return the product within 30 calendar days of the order being fulfilled. Furthermore, the product must be in the same condition that you received it, in its original packaging, with any clothing tags still attached, and including any documents that came with the product. Any merchandise which has been 'taken out for a ride' is considered used and cannot be returned. We are happy to provide a return label to make it easy for you to send the item(s) back to us, however, the cost of the return label will be deducted from your refund. Any shipping charges initially applied to your order are non-refundable. Free gifts and gift cards cannot be returned.
If you'd like to exchange your item(s) you may do so by leveraging our No Questions Asked 30 Day Money-back Guarantee as described above. Ensure that you choose the "exchange" option when submitting your request. Go ahead and place a new order for the merchandise that you would like. The items that you return will be processed as a refund on the original method of payment. This will ensure that your new items don't go out of stock and that you get your new gear faster!
We continually strive to make our loyal customers happy. As such, Gears Canada warrants all products (except for batteries) to be free from defects in workmanship and materials under normal use and conditions, for a period of one year from the date of purchase. There are also extended warranties on select products; if such an extension is in effect it is clearly mentioned in the product description. You may read the full terms of the warranty here: https://gearscanada.com/policies/refund-policy
If you would like to make a warranty claim please choose the "credit" option and kindly describe the product defect(s) in the notes section. Sending back defective product(s) is easy because we'll email you a pre-paid return label. We cover the cost of return shipping if your warranty claim is justified. Please note that in order to justify a warranty claim we may require pictures of the defective product(s).