Ventouses de rechange pour sacoches de réservoir Gears

Love the product, the service, less so.
• Hi, I have an issue with Order #28017. The page it's on doesn't indicate how many pieces there are. The pic illustrated 2, but the number isn't actually stated. I used this chat tool to inquire as to how many pieces were included and was told two. So, needing four,I ordered 2 of the item. It arrived today and have have 8 suction cups now.
21:36
• You've been assigned to a customer happiness rep, who will do their best to reply to your text in just a moment. If you prefer talking over the phone, you can call the rep at [****]. If they don't attend to you fast enough, leave your cell phone #, and they will shoot you a text as soon as they can. French Translation : Un représentant du service client vous a été attribué et fera de son mieux pour vous répondre dans les plus brefs délais. Nous n’avons pas de représentant qui puisse parler français au téléphone, mais vous pouvez nous envoyer un message ici en français et nous vous répondrons en français.
Automated • 21:36
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Hello, Must be shipping error. Kindly keep the extra. It’s sold as two only. Warehouse probably shipped you extra in error.
21:37
• No, I don't think that's the case. They are zip ties in a bundle and in a sealed plastic bags.
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21:39
• You can see it says 4 in the label.
21:39
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Yes, we are aware of this!
21:40
• Which makes sense as four are required to affix the plate to the tank.
21:40
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Yes, but the cups are packed like that from the factory
21:41
• So you guys break up the sets?
21:41
• They're packed like that from the factory because their intended usage requires 4.
21:42
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We don't break up sets. The items are packaged as received from the manufacturer. It’s the cost of each cup.
21:43
• No matter. You say I can keep the extra set?
21:43
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Yes, you can keep the extra set.
21:45
• And I'll be refunded half the purchase price plus tax, but not shipping?
21:46
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you should have received one pouch and not two. Which means either we send you a return label to ship the extra product back to us or leave it with you as it was shipped in error.
21:50
• Ok, so if I'd ordered 1 instead of 2, what would I have received?
21:51
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2 cups only. Open it and repackage it.
21:52
• You said you don't do that
21:52
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We will send u a return label for the extra pouch.
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Is there anything else we can help you with.
21:54
• Look,I can do math, especially single digit math. You're wrong and you won't cop to it. The initial mistake is that the page isn't clear. I reached out for clarity and was given bad info. They are sold in packs of 4 not 2. You and whomever I chatted with prior based your answer on the picture.
21:59
• They're clearly meant to be sold in sets of four. Go look at the Gears Pro Genesis tank bag. I just want to return the extra product and receive the purchase price and sales tax.
22:01