FAQs
Why shop from Gears Canada?
• So you can #SeizeYourAdventure!
• We only stock high quality products that we would use ourselves. Everything is designed by riders, for riders.
• We ship FAST. In-stock orders leave our warehouse within 2 business days.
• Our customer happiness team is quick to respond via live chat or by calling (647) 400-3081.
• Free shipping within Canada on orders greater than $99.
• We have an easy returns process.
• We have over 500 5-star reviews!
• All our products (except batteries) are backed by a one year warranty.
What is your return policy?
Please check out our Hassle-Free Returns Portal to read about the return policy and procedure.
Is there a warranty on your products?
Yes! Please click here to read the terms of our warranty and instructions on how to submit a claim.
If I order today, how long until I receive my new gear?
In-stock orders ship within 2 business days, and multiple courier options are available at checkout. If free shipping is selected at checkout, then the order will be sent via Canada Post Expedited. We can’t show delivery dates during checkout, so if you have a strict deadline (e.g., an upcoming trip), text us at (416) 522-0651 before placing your order. We’ll confirm whether it can arrive in time. If it can’t, you can upgrade to faster shipping, and if you have already ordered, you can cancel at no charge.
The tracking # you've given me doesn't show anything!
Please remember that it does take a while for tracking information to be updated in the delivery system. In some cases it can take up to 24 hours before tracking information starts to show. You'll receive an automated email from our system when your items are shipped out.
Do you ship to PO boxes and parcel lockers?
Yes! However, please note that we can only do it via Canada Post. If you live in the US we will ship via Canada Post and Canada Post will hand it off to USPS at the border.
What payment methods do you accept?
We accept American Express, Apple Pay, Discover, Google Pay, Mastercard, PayPal, Shop Pay, VISA, BTC (on-chain) and via the Lightning network ⚡️
How do PRE-ORDERS work?
You may see a "PRE-ORDER" button for select items. Note that you will be charged in full upon placing a PRE-ORDER and the item will ship as soon as it becomes available. Sometimes the expected delivery date for pre-orders is mentioned on the product page, but if it's missing or looks incorrect, please call (647) 400-3081 and we can give you a definitive answer.
Can you notify me when a SOLD OUT item is back in stock?
Yes, we can! If the information is not already displayed on the page, then please text or call (647) 400-3081.
I need a replacement part but it isn't listed on your website. Can you help?
We may be able to order in the replacement parts for you from our factory but it depends on the item. Contact us using the live chat or call us at (647) 400-3081 and we'll do our best to help.
Do you have any coupon codes?
The prices on our gear are some of the most competitive you will find in Canada, so, it is very rare that we offer discounts over and above the sale prices on our website. Any third-party websites advertising coupon codes for our store are not real. Follow us on Instagram and subscribe to our newsletter, because when we do run one of our rare promotions you will be the first to hear about it.
Do you sponsor social media influencers or have a brand ambassador program?
We're open to forming mutually beneficial relationships with micro-influencers. If you're an outdoorsy person who loves posting on Instagram and strives to #SeizeYourAdventure, then please call or text (416) 522-0651 to discuss our brand ambassador program.
